Optimized supply chain, reliable service
ECM takes pride in crafting premium espresso machines and grinders in Germany and Italy. Our products represent the highest quality and precision. To ensure long-term performance and durability, fast access to genuine replacement parts is essential for service and maintenance.
To achieve this, we are constantly optimizing our supply chain to make sure our dealers are always fully stocked with the spare parts they need.
As part of this, we are excited to announce our partnership with REPA, a leading logistics provider in North America.
Faster access to ECM spare parts
By collaborating with REPA, we bring replacement parts closer to our North American dealers.
Their extensive stock and advanced fulfillment centers ensure spare parts are available quickly and reliably, exactly when dealers need them. With this improved supply chain, dealers can operate more efficiently. At the same time, they can deliver top service while minimizing wait and repair times.
Minimized downtime, maximum performance
Machine downtime is costly – for both dealers and end customers. That is why minimizing downtime is a top priority.
With fast access to genuine replacement parts, repairs are completed more quickly, keeping our espresso machines and grinders reliably in operation. This ensures end customers enjoy consistently high coffee quality – from espresso to cappuccino, day by day.
Our goal is clear: to maintain the long-term performance of our espresso machines and grinders, so every cup delivers uncompromising coffee quality.
Seamless coffee experience
Our partnership with REPA supports our North American dealers, empowers service teams, and ensures coffee lovers enjoy their daily cup without interruption. German precision, fast availability of ECM spare parts and reliable support now work together to deliver a seamless coffee experience for both dealers and end customers.
